July 4, 2009
HOTEL PORTFOLIO Secrts.Maroma Beach Review
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 Secrets Maroma Beach Riviera Cancun
Luxury All-Inclusive Resort in Riviera Maya, Mexico

. . .  a fusion of the sun, the earth, and of water. . .

Secrets Maroma Beach Property Description

 

Secrets Maroma is tucked away on secluded Maroma Beach, voted the World’s Best Beach by the Travel Channel four years in a row. This Unlimited-Luxury® haven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several suites with personal swimout access to twelve smaller pools, plus a shimmering infinity pool, gourmet dining options and chic lounges.

 

Judy and Maria's First Impression of Secrets Maroma 

We arrived at Secrets Maroma with high expectations to review this long-anticipated new hotel build. Our drive into the resort from the main road was through Mexican mangroves that are natural habitat indiginous to the area, and which are protected by Mexican law. 

Our first view of Secrets Maroma was of the tiered multi-level water fountains with rock formations. The fountains flow from one level to the next.  We entered the air-conditioned lobby of the resort and were immediately greeted by smiling staff with refreshing cold-towels and champagne.  The lobby is on the second level of the hotel and guests can view the resort's grounds from the glass windows and catch a stunning view the turquoise sea. We describe the décor of the hotel as earthy and natural. The focal point of the the lobby is a large hand-sculpted rock water fountain. The reception desks are dark wood and fabric, the floors are marble, and there is earthty fabric furniture strategically located throughout the lobby. Upon entry to the lobby, one immediately notices the sparkling mini-tiled gold in-sets in the walls which shine in a multitude of colors. Walking past the lobby is the lobby bar which is the main meeting place for guests in the day and in the evening. One can’t fail to mention the huge circular fabric-chase lounges with a multitude of fabric pillows.  Off the lobby are numerous shops:  souvenier, pharmacy, jewelry, boutique and more!

Location

Secrets Maroma is situated on the coast of the Yucatan Peninsula and lies a mere 30 miles south of Cancun. Located 20 miles south of Cancun International Airport, this all-suite haven is surrounded by vibrant coral reefs, soft white sand and adventurous attractions.

Accommodations

 

Total of 412 suites, 80% ocean view and Swim-out Suites available

Room category 

  

Junior Suite Tropical View

  • King bed or two double
  • beds featuring double
  • Jacuzzi
  • 3 Adults 22 suites

Junior Suite Partial Ocean view  

  • King bed or two doubles bed
  • Jacuzzi
  • 2 Adults 54 suites

Junior Suite Ocean view

  • King bed or two double
  • beds featuring double
  • Jacuzzi
  • 2 Adults 122 suites

Junior Suite Swim-out pool/tropical view

  • King bed featuring
  • double Jacuzzi and
  • direct pool access
  • 2 Adults 65 suites

Preferred Club Junior Suite

  • Ocean view King bed or two double beds featuring double
  • Jacuzzi and exterior
  • private soaking tub
  • Adults 90 suites 

Preferred Club Junior Suite

  • Ocean Front
  • Ocean Front King bed or two double
  • beds featuring double
  • Jacuzzi
  • 2 Adults 9 suites

Preferred Club Junior Suite

  • Swim-out
  • Pool / tropical view King bed featuring
  • double Jacuzzi and
  • direct pool access
  • 2 Adults 33 suites 

Preferred Club Honeymoon Suite

  • Ocean view King bed featuring
  • double Jacuzzi and
  • exterior private soaking
  • tub
  • 2 Adults 15 suites 

Presidential Suite Ocean view

  • King bed featuring
  • double Jacuzzi and
  • terrace Jacuzzi for four
  • 2 Adults 2 suites

 

 
 

All suites offer the following:

  • Four poster king or two double beds
  • His-and-her Armoire
  • Sofa
  • Jacuzzi for 2 in every room
  • Ceiling fan
  • Electronic safety deposit box (laptop size)
  • Iron and ironing board
  • Vanity mirror
  • Hair dryer
  • Box for private room service delivery
  • 24 hour room service
  • Night table with lamp
  • 32” satellite-TV
  • DVD player
  • Mini-bar refreshed daily with soft drinks, bottled water and beer
  • Coffee/ tea maker
  • Internet access*
  • Alarm clock with MP3 player docking station
  • Direct dial telephone
  • Private and furnished terrace or patio
  • Swim-out suites are also available with direct pool access

*additional charge applies

 

Preferred Club benefits include:

  • Private Preferred Lounge
  • VIP Status and Amenities
  • Concierge service
  • Daily continental breakfast service in the lounge
  • Afternoon hot and cold hors d’oeuvres; exquisite desserts & fine liquors in the
  • Lounge
  • Pillow Menu
  • Complimentary newspaper in room every day (English or Spanish)
  • Free internet access in suite
  • Free computer access in Preferred Lounge
  • Upgraded mini bar service
  • Upgraded bath amenities

Facilities

  • Fitness center – open daily provides full range of cardio-conditioning equipment
  • including free weights, treadmills, Lifecycles, stair climbers and cross trainers.
  • Spa* and Spa Garden* offering a full spa menu of body treatments and
  • rejuvenating therapies
  • Exquisite presidential spa suite available for private treatments
  • Massage cabins
  • Body treatment cabins
  • Relaxing, aromatherapy and sport massages
  • Exfoliation treatments
  • Facials
  • Reflexology
  • Steam room and dry sauna
  • Yoga
  • Beauty salon – (manicure, pedicure, haircut, etc.)
  • Concierge services and 24-hour front desk
  • 24-hour room service
  • Currency exchange
  • Fully equipped business center*
  • Computers with Internet access
  • Printer
  • Copier
  • Phone and fax
  • Computer accessories
  • Shopping on-site*
  • Gift shop
  • Signature shop
  • Jewelry shop
  • Handcrafts
  • Clothing
  • Cigar shop
  • Laundry services*
  • Travel agency*
  • Car rental*
  • Meeting rooms*
  • Theatre and game area
  • Entertainment palapa
  • Wedding gazebo

*Additional cost applies

 

Water, Land & Beach Activities

  • An expansive infinity pool creates breathtaking views of the ocean, while twelve
  • smaller pools create a sensual haven in front of the lavish swim-out suites (13
  • pools with a total area of 8,000 m² / 86,000 sq ft).
  • Two lit tennis courts/tennis clinics
  • Ping-pong
  • Multi purpose court (basketball, volleyball, etc.)
  • Beach and Pool Volleyball
  • Euro-Bungee
  • Archery
  • Yoga
  • Batting cage
  • Bocce ball
  • Billiards
  • Cocktail classes
  • Dance lessons
  • Sailing
  • Windsurfing
  • Water aerobics
  • Football
  • Golfing* (nearby)
  • Jogging path
  • Kayaks
  • Hobie cats
  • Snorkeling

*Additional charge applies

 

Restaurants and Bars

 

Eight bars and seven restaurants all with outdoor seating (with the exception of Himitsu) available and no reservations required. Dress code required at dinner.

 

 
 

World Café

  • Dedicated to international cuisine with a variety of specialty items and classics
  • Open for breakfast, lunch and dinner
  • Capacity: 380
  • Dress code: Casual

El Patio

  • Savor Mexican à la carte cuisine in a traditional authentic ambience
  • Open for dinner only
  • Capacity: 120
  • Dress code: Casual elegance

Himitsu

  • Specializing in a fusion of Pan-Asian and Oriental à la carte specialties
  • Open for dinner only
  • Four teppanyaki tables
  • Capacity: 100
  • Dress code: Casual elegance

Seaside Grill

  • Located in the pool area with a stunning ocean view, serving à la carte grill
  • specialties
  • Open for lunch & dinner
  • Capacity: 120
  • Dress code: Casual

Oceana

  • Situated directly under a palapa with a beautiful ocean view, serving à la carte
  • seafood specialties in a quiet romantic and seaside setting
  • Open for dinner only
  • Capacity: 100
  • Dress code: Casual

Portofino

  • Enjoy delectable Italian à la carte cuisine
  • Open for dinner only
  • Wine cellar
  • Capacity: 130
  • Dress code: Casual elegance

Bordeaux

  • À la carte French cuisine
  • Open for dinner only
  • Wine cellar
  • Capacity: 110
  • Dress code: Casual elegance

Bars/ Lounges:

 

Rendezvous

  • Lobby bar
  • Chic furniture for lounging with a cocktail
  • Capacity: 100

Manatees Swim up Bar

  • Swim-up pool bar completely surrounded on all sides by water

Sugar Reef

  • Beach bar

Barracuda

  • Pool and beach bar

Desires

  • Contemporary music lounge and sports bar
  • Flat screen TV, dance floor and DJ
  • Capacity: 100

La Habana

  • Piano lounge & Cigar Bar
  • Air-conditioning
  • Capacity: 40

Revive

  • Spa bar
  • Serving fruit and assorted juices

Showtime Bar

  • Sip your favorite cocktail while enjoying our nighttime entertainment

Theater and Game Lounge

 

Located near the night-lit tennis courts, The hotel's open-air theatre includes a grand stage for fabulous shows and events. The game lounge consists of pool tables, ping-pong tables, dart games, a selection of games and game tables for your entertainment pleasure. 

 

Spa by Pevonia

 

For guests seeking a sanctuary for the senses, the Spa and Spa Garden stretches over13,000 sq ft / 1,200 m2 offering a sublime atmosphere of pure indulgence that combines hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Swiss showers, saunas, steam rooms, private showers and a relaxing indoor lounge area are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full service beauty salon are available to

you.

 

Beauty Salon

  • 1 Wedding Spa Suite (manicure, pedicure, facial, make-up and styling station)
  • 3 hydro reflexology & pedicure stations
  • 1 VIP pedicure station with corporal massage sofa
  • 3 manicure stations
  • 3 hair styling & make-up stations
  • 2 hair wash & capillary treatment stations

Hydrotherapy Circuit:

  • Sauna
  • Steam Room
  • Jacuzzi
  • Sensations Path
  • Cool Plunge
  • Warm Plunge
  • Rustic Shower
  • Pressure Shower
  • Water hydrotherapy including swan and cascade jets, high pressure water hoses
  • and bubble massage beds

Relaxation Area:

  • Unisex relaxing & re-hydrating interior and exterior areas
  • Relaxing & re-hydrating areas (separate areas for men and women)
  • Relaxing & inhalotherapy areas (separate areas for men and women)
  • Outdoor yoga and meditation area

Spa Facilities include:

  • Jacuzzi
  • Waiting room
  • Medical office
  • Relaxing spa garden and fountains
  • Lockers
  • Restrooms
  • Separate areas for Men and Women
  • Lockers
  • Restrooms
  • Swiss showers
  • Pressure showers
  • Steam room
  • Sauna
  • Wash basin

The Spa Boutique

  • Prestigious skin care lines like Germaine de Capuccini and Pevonia.
  • Spa lines for body scrubs, creams and contour products
  • Aromatherapy oils and candles

The Fitness Center

  • The state-of-the-art fitness center includes treadmills, free weights and exercise
  • machines.
  • Treadmills
  • Exercise bicycles
  • Universal machine
  • Stair climbers & steppers
  • Free weights
  • Elliptical machines
  • Fitness accessories (yoga mats, Pilates, exercise balls, etc)

Business Center

  • Four Internet stations
  • Meeting room
  • Photocopier and printer

Perfect your swing during a Complimentary Round of Golf in Paradise!

 

Great golfing is included! As an added value of staying at the resort, guests can enjoy unlimited complimentary green fees at two nearby courses - Cancun Golf Club at Pok-ta-Pok or Playa Mujeres Golf Club (restrictions may apply).

 

Cancun Golf Club at Pok-ta-Pok

Cancun Golf Club at Pok-ta-Pok, Cancun's oldest, most prominent golf club, is located between the breathtaking Nichupte Lagoon and the sparkling, turquoise Caribbean Sea in Cancun's Hotel Zone. Designed by Robert Trent Jones, Jr., this 18-hole, par 72 golf course is 6,636 yards long and includes oceanfront holes and Mayan Ruins scattered throughout.

This golf course includes 3 tennis courts, a picture perfect driving range, exquisite putting greens, a well-stocked pro-shop and a restaurant/bar with a panoramic view. The details on this offer are as follows:

  • Reservations must be made at least 24-hrs prior to the tee off for individuals, and at least
  • 14 days in advance for groups.
  • Guests receive 10% discounts on all products at the Golf Club logo shop and 15%
  • discount on food and beverages at the Golf Course Restaurant "La Casa de Campo".
  • The use of golf cart is mandatory and use of a caddie is optional.
  • To rent a golf cart the pricing is as follows: If you play before December 17 the
  • golf cart is $32.50 USD per person. After December 18 the golf cart is $35.00
  • USD per person. If you play during high season (Dec. 18 to April 30) before
  • 12:00 noon, there is an additional surcharge of $35.00 USD per person. The golf
  • cart can hold up to two people.
  • If you choose to have a caddie, there is a minimum requirement of one caddie per
  • group. The fee per caddie is $20.00 USD and tip is mandatory.
  • There is a surcharge of $7 USD per player for groups (from 20 players or more), this
  • includes score cards, name tags in all golf carts, and gifts for the longest drive and closest
  • to the pin.
  • Clubs for rent per day are $26.00 USD. (All clubs are Callaway X-14).
  • Driving range not included. Additional cost is $4.00 USD for 60 balls and $6.00 USD
  • for 100 balls.
  • Lessons are available with an additional charge. Offer does not include transportation. Valid
  • through September 2008.

Playa Mujeres Golf Club

 

Playa Mujeres Golf Club is an 18-hole, par 72 course designed by Greg Norman. Masterfully designed by Greg Norman, Playa Mujeres Golf Club boasts unmatched ocean and lagoon holes and is recognized not only as one of the top courses in Mexico, but one of the finest in the world. Playa Mujeres has become an international model in preserving natural flora and wildlife. Golfers will appreciate the lush, well-kept grass and impeccable true-rolling greens. The white sand of beaches and traps are a visual and playing triumph. Everything about the course makes it Cancun's most appealing to the truly discriminating golfer.

 

The details on this offer are as follows:

  • The use of a golf cart is mandatory. The golf cart rental is $35 USD.
  • During high season (December 23rd-April 30th) if a guest plays before noon, there is an additional surcharge of $35 USD.
  • Golf Clubs are available for rent at a cost of $35 USD per day.
  • Guests receive a 10% discount on the purchase of food, beverages and products at the golf shop.
  • This offer does not include transportation. Offer is valid for one year beginning August 1, 2008. 

 


Judy and Maria's Summation of Secrets Maroma Beach 

 

With only 412 suites (80% are ocean view and swim-out suites) Secrets Maroma is easy to navigate the property. The majority of the hotel's restaurants are located off of the lobby area. Looking from the lobby to the outside guests will notice a Mayan-styled water fountain that snakes thru the property. The landscaping within the property is natural and is protected by the Mexican government.

 

The hotel features an expansive infinity pool with breathtaking views of the ocean, while twelve smaller pools create a sensual haven in front of the lavish swim-out suites. In the evening the pools are a lit water show for the guests with colors changing intermittently.
The beach at this hotel is one of the top reasons to choose this hotel! The hotel's beach is breathtaking with its pure white sand and crystal clear turquoise sea. The beach is one of the most beautiful beaches in Mexico; probably the most exquisite secret of Mexico. The is located on the coast of the Yucatan Peninsula and only 30 miles from Cancun.

Maroma Beach has been voted one of the best beaches in the world by the Travel Channel

Quite possibly the most exquisite secret in Mexico, Maroma Beach is a resort hideaway intent on preserving the ecology of its 500-plus acres of beach and rain forest, all the while bringing individual service and luxury to unprecedented heights. The beach is nestled into the coast of the Yucatan Peninsula and lies a mere 30 miles south of Cancun, but thankfully, remains worlds away from this spring break hot spot's pace and lifestyle.guests are immersed in a quiet world of warm azure waters, pure white sands and rich tropical foliage.

Entering the world of Maroma is like wandering into the warmth and pleasure of your best friend's "casa." Whether indulging in a private four-hand massage by the ocean, or dinner by torchlight on the beach, this extraordinary retreat will make dreams you never knew existed come true.

Key attributes of the hotel:

  • small and easy to navigate.
  • guests can relax at one of the many meeting places and bars in the in the daytime and in the evening.
  • service is outstanding and guests will revel in the white glove treatment. The staff is friendly and eager to please.
  • varied á la carte dining options with gourmet food and intimate restaurants.
  • a beach lover’s paradise.
  • features day and night activities!
  • shines in the evening.  The sounds of the sea, the colors of the pool, entertainment, the theater, disco, and nighttime activities.
  • is a fusion of the sun, the earth, and of water!

Contact Information

Carretera Chetumal - Puerto Juarez, Km 306.5
Solidaridad, Playa del Carmen, Quintana Roo
Mexico C.P. 77710
Telephone 52 984 877 3600

 Call: 1-877-380-4142
 
Request A Quote   Book Your Vacation  
Email:
travel@jmtravel.com 

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Consumer Testimonials Minimize

 Maria

We are here at Secrets Maroma!  It is fabulous. It is by far the best service we have received. Thank you so much for the recommendation. We definitely would return!

Thank you
Jon and Laura
Chardon, Ohio


Dear Judy and Maria,
We are here at Secrets Maroma and  I just wanted to drop you a note.  When we arrived we were, because of you I am sure, upgraded to the Preferred Club ocean view suite.
As you would put it, everything is a WOW.
Thank you,
Bill and Roseann Sisco
Westerly, RI
 

Dear Maria, 
We just got back from Secrets Maroma on Saturday. We had the best week of our lives, seriously. It was the romantic honeymoon we never had and we enjoyed every minute of it. The resort was just heaven on earth. We were surprised to learn that we were upgraded to the perferred club and taken to the special check in immediately upon arrival. This was definitely due to your relationship with the resort's management. Thank you very much!! They really took care of us and we could not have been happier! (Well another week would have been nice :) It was only 10:30am when we checked in and they had a room ready for us. However, we requested to be in a different building and they were able to get the other room ready and we only had to wait about an two hours. This was fine with us because we went to the pool and had lunch. The anniversary package was nice, we received champagne and fruit in our room when we arrived and a banner on the door. We had a swimout suite on the left side of the resort, which was great because it got sun ALL day and the water was cool but still enjoyable   We can't say enough good things about the resort and with your assistance the trip was worry-free and just absolutely wonderful.
We can't wait to go back, if you see any deals for next fall, please let us know.
Thank you again!
Best Regards, 
Allicia and Michael John
Parkesburg, PA

Maria,

We just got back from Secrets Maroma yesterday from this wonderful hotel and I wanted to thank you so much for making sure everything was perfect for us!
The room was the most beautiful room and the best view of anywhere I have ever been.  They upgraded us to the Preferred Club, building 26 4th floor and the view was breath-taking!  The whole resort was AMAZING!!!!   I can't say enough about the food, service, beach (oh, the beautiful beach!!!) room, everything was fantastic!  The weather was rainy for the first 5 days we were there but you can't control the weather so you make the best of it.  No problems.
We met Eric the GM there and he was a very nice "people" person.  Everything was perfect and beautiful as you promised and we are very grateful to you for making our 40th Anniversary the most unforgettable vacation we have ever had!
We will recommend Judy and Maria and Secrets Maroma Beach to all of our friends. 
Thank you, Maria!

Donna and Jerry Ruwe
Mason, Ohio

I’m so sorry that this email is as late as it is but I wanted to let you know you guys are fantastic. Our trip for our honeymoon back on the 22nd of October through the 30th was more than a delight. We were very much worried about the weather, travel as a typical bride & groom would be when things are out of their hands but you went over and above all expectations.
We arrived at the resort via our private taxi (best idea to do) and unfortunately were greeted to an awful driveway which took 20 minutes to drive down. As people always say, don’t judge a book by its cover and that statement holds true today. Upon arriving at the beautiful hotel we were met with the Bell Hop and directed towards registration. We were shocked upon checking in that we had to go to another area called the “Preferred Club.” Excited yet confused we followed the bell hop towards the private club located halfway through the resort. Met with fresh fruit, drinks and a private concierge we were ecstatic for what’s to come. We were instantly upgraded to a room nearest to the pool and with tremendous views of the sea while being on the top floor. 
The room was really like home. They filled all the amenities each afternoon and evening while having terrific turndown service several times throughout the day. Everyone at the hotel, especially Rosy (forgive my spelling) our personal concierge, were very kind, generous and helpful to anything we needed. We did have two bad days of rain which hindered or feelings on our initial reaction but once that passed and the sun came out those feelings instantly went away.
Sitting at the pool, playing games, working out you name it we did it. I would absolutely recommend this hotel to anyone in the future and your services. From the very beginning you spoke the truth and gave me advice on what to go with while saving some great dollars and for that we are grateful to you.
Thank you from the bottom of our hearts.
Trevor & Jennifer Brody
Chicago, IL

 

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maroma-150.jpg

 "I have been in the travel industry  for the past 20 years, and have had my share of "top agencies" to work with ....  Most agencies are worried about making sure that their guests have that perfect holiday experience, just as Judy and Maria do...Only, these gals also add a little twist to the way they do business.  They have a personal rapport with their clients, as with their preferred hotels.  The friendship bond that develops is one that is sincere, yet demanding and professional!  These gals are the most in-tune and focused women I have met in the industry - always on top of the last bit of news, and ready to push for a better deal for their clients, and an improved relationship with their partners in travel.  They will fight to the end for the final full satisfaction of their clients.  They will work closely with the hotel to ensure that a good relationship comes to fruition- most of our staff has had personal contact with Judy and Maria, and they realize the full commitment that is expected towards quality in our product.   

In the end, they are "real people" commited to contract the greatest vacation experience possible for other "real people"- and in the end, they deliver!  That is what I think has been the successful drive for them.    

Judy and Maria, it has been a gratifying and growing experience working with and knowing you!   I wish you the best of luck and success in your future challenges!"

Eric Freudenthaler
General Manager
Secrets Maroma Beach Riviera Cancun


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